If you are taking web hosting service from us, you have agreed to be abide by the following policies:
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Legal - 99.9% Uptime Guarantee
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The 99.9% Uptime Guarantee is only applicable for
Semi-Dedicated Hosting Plans.
This guarantee is applicable for any unscheduled downtime of your website for
more than 0.1% of the total time per month. We will provide a refund in the
amount of 10% of paid fee for the month, for every hour that your website is
unreachable due to an internal network or equipment failure. Downtime must be
confirmed by a staff member of our support team. Maximum refund given will be
for the full amount paid for the month of outage, excluding any paid fees for
additional services. Submit a ticket to request a credit.
Downtime is measured based on 3rd Party Uptime Monitoring Service.
However, we are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
- Suspension of your site due to over quota usage, billing issues and/or violation of our Terms of Service
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine
maintenance and upgrades to ensure that our network is secure and performing
optimally. We do our best to keep such incidents to a minimum, and will attempt
to give you advance notice of any scheduled maintenance. These scheduled service
outages, at long as there is a minimum of 2 hours of advance notice, do not
qualify for the uptime guarantee.
Modification
PagesGarden.com reserves the right to add, delete, or modify any provision
of this Guarantee Policy at any time without notice.
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